What if I am unable to get online?

Begin with some easy troubleshooting:
1. If you are having trouble with only 1 computer, then please reboot that machine (turn it off and back on again).
2. If multiple devices are having trouble, then reboot your router or switch.
3. If multiple devices are having trouble and you have already rebooted your router, then reboot our radio equipment. Unplug the Motorola, Ubiquiti, or Bai Cells AC adapter and count to 10 then plug it back in. It will take a minute or so to start up and get connected back up to our Access Point.
4. Please give us a call. We are always happy to help. If you have already completed steps 1-3, then your call will be shorter.

Posted in: Troubleshooting Problems

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